Shipping Policy

We ship all US orders directly from our warehouse in Ball Ground, Georgia, so your bru cups are delivered quickly without international shipping delays.

Shipping Costs

• Orders under $50: $5.99

• Orders of $50 or more: FREE shipping

• Buy 2 or more cups: FREE shipping at regular prices, as your order qualifies for our $50 free shipping offer.

Shipping costs are calculated based on your order total after any discounts have been applied.

Delivery Times

All US orders are shipped using USPS Ground Advantage.

Delivery usually takes 3 to 4 business days after dispatch, depending on your location.

Once your order has shipped, we will email you a USPS tracking number so you can follow its progress.

Please note that delivery times are estimates and may vary depending on the courier and your location.

Order Dispatch

We aim to dispatch all orders within 1 to 2 business days.

Orders are processed Monday to Friday, excluding US public holidays.

During busy periods, such as Black Friday and Christmas, dispatch and delivery may take a little longer than usual.

Missing or Delayed Orders

If your order hasn't arrived within 15 days of your order confirmation, please contact us at info@bru-cups.com with your order number.

We will investigate the delivery with USPS and help resolve the issue.

If your tracking hasn't updated or your parcel appears to be delayed, you're welcome to contact us sooner.

Damaged or Incorrect Orders

If your order arrives damaged or you've received the wrong item, please email info@bru-cups.com with your order number and a photo of the issue where possible.

We will arrange a suitable solution at no additional cost to you.

Returns and Return Shipping

We offer 30-day returns on unused products in their original condition and packaging.

For change-of-mind returns, we provide a prepaid return shipping label for a flat fee of $8.00, which is deducted from your refund.

For faulty, damaged or incorrect products, we cover any necessary return shipping costs.

If your order originally qualified for free delivery but a partial return reduces the value of the items you keep below $50, the standard $5.99 original delivery charge may also be deducted from your refund, where permitted by applicable law.

For full details, please see our Returns & Refund Policy.

Payment Methods

We accept all major credit and debit cards, Google Pay and PayPal.

Questions?

If you have any questions about shipping or your order, please contact us at:

info@bru-cups.com

We're always happy to help 🙂