Shipping policy

Delivery

UK Mainland, Hermes or Royal Mail: usually 2-5 day delivery

Order value	Shipping cost
Up to £7.99	£0.99
£8.00 - £24.99	£2.99
£25.00 and over	FREE

We accept payment by all credit and debit cards, Google Pay and PayPal.

We try to ship all orders within 24h. Orders placed after 11pm will generally be shipped the following working day (not including weekends). Local delays may be possible during busy periods such as Black Friday and Christmas or due to COVID-19.

If you do not receive your order 10 days after order confirmation, please let us know and send your order number to us at: info@bru-cups.com. We will not be able to do anything until 10 days have passed from order confirmation.

Europe, Rep. Ireland, Channel Islands & Isle of Man, Royal Mail: usually 4-9 day delivery

Order Weight	Delivery Cost
Up to 100g	£2.10
101g - 250g	£3.40
251g - 500g	£7.00
501g - 750g	£8.22
751g - 1kg	£9.28

We accept payment by all credit and debit cards, Google Pay and PayPal.

Please note, Royal Mail items are sent on a non-trackable service. If you would like your order to be sent via a tracked service please get in touch BEFORE placing your order so we can give you a price for this.

If you do not receive your order 15 days after order confirmation, please let us know and send your order number to us at: info@bru-cups.com. We will not be able to do anything until 15 days have passed from order confirmation.

NEW EU Order Import Fees

From 1st July 2021, all orders from UK to EU states (including R.Ireland) will be charged additional local import VAT as well as customs clearance fee in some cases. These charges will be payable by the customer in your country of residence, before the parcel is handed to you. The import VAT rate is 17%-27% depending on the country you're in and is calculated based on the total value of your order (item value + shipping cost). Customs clearance fee is decided by the destination country. For reference, in the UK these range from £8-£15. You can find your local import VAT rate below. Any questions, don't hesitate to get in touch: info@bru-cups.com

Other Regions

Rest of world, Royal Mail: usually 5-11 day delivery

Order Weight	Delivery Cost
Up to 100g	£3.99
101g - 250g	£5.65
251g - 500g	£13.49
501g - 750g	£16.49
751g - 1kg	£19.29

Local import fees/taxes may be applicable in your country of residence. As we do not collect such fees or taxes, you may need to pay these to the courier before your order can be delivered to you. To find out more, you should contact your local postal office or check your government website for import tax rules for deliveries arriving from UK.

We accept payment by all credit and debit cards, Google Pay and PayPal.

If you do not receive your order 20 days after order confirmation, please let us know and send your order number to us at: info@bru-cups.com. We will not be able to do anything until 20 days have passed from order confirmation.

If your delivery region is is not available at checkout, and you would like to place an order with us, please email us at: info@bru-cups.com so that we can find out for you the delivery options.

Lost orders

If your item is lost by the courier, we can only give you a refund or re-send the item once we can claim for loss from the courier. This is usually between 10-25 days after expected delivery, depending on where the item was going. We apologise for any inconvenience this may cause.

Items by Weight (including single item packaging)

bru Travel mug - 390g/440g/500g (8oz/12oz/16oz)

bru coffee cup - 350g

bru bottle - 400g

bru straws - 200g

bru replacement lids - 100g

For any other issues, please contact us via email:

info@bru-cups.com