Refund policy

Not happy with your bru? No problem.

Here is everything you need to know, kept simple.

Quick Summary

You have 30 days from delivery to request a change-of-mind return.

• Items must be unused, in original condition and in their original packaging.

• For change-of-mind returns, we provide a prepaid return shipping label for a flat fee of $8.00, deducted from your refund.

• For faulty, damaged or incorrect items, we cover any necessary return shipping costs.

• Refunds are processed within 14 days of receiving and inspecting your return.

• FREE US delivery applies to orders of $50 or more, including orders of two or more cups at their regular prices.

• All bru cups come with a 2-year warranty.

Refunds

You can request a change-of-mind return within 30 days of receiving your order.

To qualify, your cup must be unused, in its original condition and returned with its original packaging.

Unfortunately, we cannot accept used cups for change-of-mind returns due to hygiene reasons.

Please email us within 30 days of delivery, including your order number or order confirmation email.

If your product arrives faulty, damaged or incorrect, please include a photo or video showing the issue where possible.

If you discover a fault after using your cup, please contact us. Our cups come with a 2-year warranty, and we will help you find a suitable solution.

The 30-day change-of-mind return window does not limit your rights regarding faulty products or our warranty commitments.

Discounts and Multi-Item Orders

Some discounts depend on how many cups you purchase.

For example, we offer 15% off when you buy 3 or more cups.

If you return part of your order and the remaining items no longer qualify for the original discount, we will recalculate the order based on the items you keep.

Your refund will be the amount you originally paid, minus the revised cost of the items you keep and any applicable return shipping or delivery adjustments.

Example: You purchase 3 cups with 15% off and decide to return 2 cups. The remaining cup no longer qualifies for the multi-buy discount, so we recalculate your order at the standard single-cup price.

Any refund adjustments will be made in accordance with applicable law.

Free Shipping and Partial Returns

We offer FREE US delivery on orders of $50 or more. This includes orders containing two or more cups at their regular prices.

If you return part of your order and the value of the items you keep falls below $50, the original order no longer qualifies for free delivery.

In this situation, our standard $5.99 delivery charge may be deducted from your refund, where permitted by applicable law.

This is separate from the $8.00 prepaid return shipping fee.

Example: You purchase 2 cups and receive free delivery. You then decide to return 1 cup.

If the remaining cup costs less than $50, your refund may have the following deductions:

• $8.00 for the prepaid return shipping label.

• $5.99 for the original delivery charge.

These adjustments apply to voluntary, change-of-mind returns, not returns arising from faulty, damaged or incorrect products.

Return Shipping Costs

For change-of-mind returns, we offer a prepaid return shipping label for a flat fee of $8.00.

This fee covers return postage to our US fulfilment centre and will be deducted from your refund once the return has been received and approved.

You do not need to arrange or purchase your own shipping label.

If your product is faulty, damaged or incorrect, we will cover any necessary return shipping costs at no charge to you.

Please contact us before sending anything back so we can provide the correct return instructions.

How to Return Your Item

Returning your bru is simple.

1. Email us at info@bru-cups.com with your order number and reason for return.

2. We will confirm your return and email you a prepaid shipping label.

3. Pack your cup securely in its original packaging, including any protective bags where possible.

4. Place your order number inside the parcel.

5. Attach your prepaid return label and drop the parcel off at the designated courier location.

Please keep your proof of postage until your refund has been processed.

Our US return address:

SE Apparel
1260 Airport Dr
Ball Ground, GA 30107
United States

Please do not send a return without contacting us first.

Refund Process

Once your return arrives, we will inspect it to make sure it meets our return conditions.

If approved, we will process your refund within 14 days of receiving and inspecting the return.

Any applicable $8.00 return shipping fee, discount adjustments or original delivery charges will be deducted from the refund, where permitted by law.

Refunds are issued to your original payment method.

Your bank or card provider may take additional time to make the funds available.

If there is an issue with your return, we will contact you by email before processing the refund.

Faulty or Damaged Products

If your bru arrives damaged, faulty or incorrect, please contact us as soon as possible.

Email info@bru-cups.com with your order number and a photo or video of the issue where possible.

We will assess the problem and arrange an appropriate solution, which may include a replacement part, replacement cup or refund.

Where a return is necessary, we will cover the return shipping cost.

Our products also come with a 2-year warranty against manufacturing defects.

Your statutory consumer rights remain unaffected.

Exchanges

We offer replacements or exchanges for faulty, damaged or incorrect products.

If you ordered the wrong size or colour, we recommend returning your unused cup within the 30-day return window and placing a new order for the correct item.

The standard $8.00 return shipping fee applies to change-of-mind returns.

To request an exchange or replacement, please email info@bru-cups.com and we will guide you through the process.

Late or Missing Refunds

If you have not received your refund within 14 days of our refund confirmation, please check with your bank or card provider first, as processing times can vary.

If you still need help, email us at info@bru-cups.com and we will look into it for you.

Questions?

We're always happy to help.

If you have any questions about returns, refunds or your bru cup, please contact us at:

info@bru-cups.com

Thanks for choosing bru 🙂