Refund policy

Not happy with your bru? No problem.

Here is everything you need to know, kept simple.

Quick summary

You have 30 days from delivery to request a refund or exchange. Items must be unused, in original condition, and in original packaging. For change of mind returns, you arrange and pay return shipping. For faulty or damaged items, we cover the cost. We process refunds within 14 days of receiving and inspecting your return.

Refunds

You can request a refund or exchange for any reason within 30 days of delivery. We cannot offer a refund or exchange after 30 days. Email us within 30 days of receiving your order. We need your order confirmation email as proof of purchase. For faulty items, include a photo or video of the issue. If you find a defect after use, contact us as soon as you can. We will help you find a solution.

Discounts and multi item orders

Some discounts depend on order size. For example, we give 15% off when you buy 3 or more cups. If you return items and your order falls below the discount limit, we treat your order as if you never bought the returned items. The discount then no longer applies to the items you keep. We refund the amount you paid, minus the full price of the items you keep.

For example, you buy 3 cups with 15% off and return 2 cups. We treat your order as if you bought 1 cup.

The same rule applies to free shipping. If the items you keep do not reach the free shipping limit, we deduct the standard shipping cost from your refund.

Returns and who pays shipping

Email us before you return anything. We will confirm the return address. Keep your tracking number or proof of shipment.

For change of mind returns and exchanges, you arrange and pay return shipping. Return shipping costs are not refundable. Where applicable, we deduct the original outbound shipping from your refund.

For faulty or damaged items, we cover the cost. Please do not send anything back until we ask you to. We refund the original shipping cost on faulty or damaged items.

How to return your item

1. Email us at info@bru-cups.com.
2. Pack the cups in all their original packaging, including the protective bags. If you no longer have the packaging, use something suitable to keep the cups safe.
3. Put your order number inside the box.
4. Send your return with USPS, UPS, or FedEx. Use a tracked service. We cannot take responsibility for returns that are lost in transit.
5. Send it to:

SE Apparel, 1260 Airport Dr, Ball Ground, GA 30107, United States

Refund process

We inspect every return when it arrives. If we approve it, we process your refund within 14 days. The refund goes automatically to your original payment method. If there is a problem with the condition of the item or the reason for return, we tell you by email.

Late or missing refunds

If you do not receive your refund within 14 days of our confirmation, email us at info@bru-cups.com.

Exchanges

We only replace items that are defective or damaged. To ask for an exchange, email us at info@bru-cups.com. We will guide you through it.

Questions?

Email us at info@bru-cups.com. We are happy to help.