Shipping policy
Default policy covering United Kingdom, Europe and Rest of World. United States, Canada and Australia are covered by their own separate policies.
Delivery
UK Mainland, Evri or Royal Mail: usually 2 to 5 day delivery.
Shipping is priced by order value.
- Orders up to £3.50 cost £1.60
- Orders from £3.51 to £7.99 cost £2.60
- Orders from £8.00 to £24.99 cost £2.99
- Orders of £25.00 and over ship FREE
We accept all major credit and debit cards, as well as Google Pay and PayPal.
Your order is sent using a tracked service as standard, and is usually covered by up to £50 compensation if it is lost, stolen or damaged in transit.
Orders are usually dispatched within 24 hours. Any order placed after 11pm will be shipped the next working day, excluding weekends. Please allow for possible delays during peak periods such as Black Friday and Christmas.
If your order has not arrived within 10 days of confirmation, contact us at info@bru-cups.com with your order number. Please note we cannot take action until 10 days have passed from the confirmation date.
Europe, Rep. Ireland, Channel Islands and Isle of Man
Royal Mail: usually 5 to 10 day delivery, but can take longer, with 3 weeks not too unusual these days.
Shipping is priced by order weight.
- Orders up to 100g cost £2.99
- Orders from 101g to 250g cost £3.99
- Orders from 251g to 500g cost £7.99
- Orders from 501g to 750g cost £10.99
- Orders from 751g to 1kg cost £12.99
Your order is sent using a tracked service as standard, and is usually covered by up to £50 compensation if it is lost, stolen or damaged in transit. If you would like additional cover for a higher value order, contact us before placing your order and we can provide a quote.
If your order has not arrived within 15 days of confirmation, email us at info@bru-cups.com with your order number. We are unable to investigate until 15 days have passed from the confirmation date.
EU import taxes and duties
Good news. For orders shipped to the EU, all import VAT and duties are now calculated and collected at checkout. This means there is nothing further to pay when your parcel arrives. No surprise fees at the door, and no waiting for your parcel to clear customs against an unpaid charge. The price you see at checkout is the price you pay.
Other Regions
Rest of world, excluding US, Royal Mail: usually 5 to 15 day delivery.
Shipping is priced by order weight.
- Orders up to 100g cost £3.99
- Orders from 101g to 250g cost £5.65
- Orders from 251g to 500g cost £16.00
- Orders from 501g to 750g cost £19.00
- Orders from 751g to 1kg cost £22.00
Local import fees or taxes may apply in your country. As we do not collect these charges, you may need to pay them to the courier before your order is delivered. For details, please check with your local postal service or government website for rules on imports from the UK.
Your order is sent using a tracked service as standard, and is usually covered by up to £50 compensation if it is lost, stolen or damaged in transit. If you would like additional cover for a higher value order, please contact us before placing your order and we can provide a quote.
Orders are usually dispatched within 24 hours. Any order placed after 11pm will be shipped the next working day, excluding weekends. Please allow for possible delays during peak periods such as Black Friday and Christmas.
If your order has not arrived within 20 days of confirmation, email us at info@bru-cups.com with your order number. We are unable to investigate until 20 days have passed from the confirmation date.
If your delivery region is not available at checkout and you would like to place an order, please contact us at info@bru-cups.com, so we can confirm the available options.
Lost orders
If your order is lost by the courier, we can only issue a refund or send a replacement once the courier confirms the loss.
For Royal Mail, this is usually 10 days for UK orders or 25 days for international orders after the expected delivery date.
For Evri, most UK orders, claims must be logged within 14 days of shipment. Please notify us within 10 days if your order has not arrived so we have enough time to raise the issue with Evri.
Items by weight, including single item packaging
- bru Travel mug: 390g (8oz), 440g (12oz) and 500g (16oz)
- bru coffee cup: 350g
- bru bottle: 400g
- bru straws: 200g
- bru original replacement lids: 100g
For any other issues, please contact us via email: info@bru-cups.com